Talking About Tough Issues

During this time of uncertainty, communication is more important than ever. And as George Bernard Shaw once said, "the single biggest problem in communication is the illusion that it has taken place."  This is especially true when it comes to talking about tough issues.  In this podcast we explore what it takes to have such conversations.   Craig Weber has written a book called "Conversational capacity," which he defines as the ability to have a constructive dialogue about a really tough subject, in a way that is focused on mutual learning.  The sweet spot for this capacity lies between two poles: on one side is candor and courage, and on the other, curiosity and humility.  High performing teams need both.